Refund policy

Refund & Return Policy — Hushh

At Hushh, we want you to love your purchase. Please read this policy carefully before placing your order.

Order Confirmation
All orders are prepaid/COD as selected at checkout. Once confirmed, your order is processed and dispatched within 2-3 business days. You'll receive a confirmation notification once it ships.

No Returns, Except for Genuinely Damaged or Defective Products
Because our products are personal-wear items, we do not accept returns or exchanges for any reason other than a verified manufacturing defect or physical damage during transit — and only if the process below is followed exactly:

  • You must record a clear, uncut unboxing video showing the sealed package being opened from start to finish, with no pauses or cuts.
  • Contact us at support.hushh@mailbox2.com within 48 hours of delivery, along with the unboxing video and clear photos of the issue.
  • The product must be completely unused, unworn, and in its original sealed packaging for any claim to be considered. Once worn or removed from sealed packaging, no claim can be accepted under any circumstances, regardless of the reason.
  • Claims made without unboxing video proof, reported after 48 hours of delivery, or involving a used/worn product cannot be processed under any circumstances.

What Happens Next
Once we verify the issue using your video and photos, we will offer a replacement. Processing typically takes 3-5 business days.

Change of Mind
We do not accept returns, exchanges, or refunds for change of mind, incorrect ordering, wrong size expectations, or personal preference. Please review product details, sizing, and color options carefully before placing your order.

Claims We Cannot Accept

  • Products opened, worn, used, or removed from original sealed packaging
  • Products damaged due to misuse or mishandling after delivery
  • Any claim without unboxing video proof
  • Any claim made after the 48-hour window
  • Change-of-mind, sizing, or personal-preference requests
  • Any claim on products without an intact hygiene seal

Contact
For any questions regarding this policy, reach us at support.hushh@mailbox2.com